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Terms and Conditions

This web site is operated by Bisque Direct who are dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email [email protected] or use the details below. Bisque Direct is a business to business bisque, colour and glaze wholesaler.

Our Contact details:

Bisque Direct
Unit 2, Coronation Road
Basingstoke
Hampshire
RG21 4HA
United Kingdom

Phone: 01256 477 144
Email: [email protected]

Bisque Direct is a trading name of BisqueUK limited.

Company Number 04966813

VAT Number: GB 653 4229 41 

 

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need in order to be able to complete the order.

The Bisque Direct minimum trade order value is £50  before VAT and delivery are added. This is shown as Subtotal in your shopping cart.

We accept card payments online or direct bank transfer (BACS).

We accept Visa Cedit and Debit cards, and MasterCard.  We do not charge for any item until it is ready to ship.

UK Pounds (£)

 - Account Number 5218 xxxx, Sort Code 40 xx xx    Full account number details will be supplied on your order confirmation

- IBAN Number GB40MIDL40092652xxxxxxx  

- Bank Identifier Code HBUKGB4117V

EURO (€) - Full IBAN details will be supplied on your order confirmation.

- IBAN Number BE27 96xxxxxxxxxxxxxxx.   Full account number details will be supplied on your order confirmation

- Bank Identifier (BIC) TRWixxxxxxx

- All invoices will be in Pounds Sterling (£)

Please include your business name as reference when making a bank transfer (BACS) payment.

If you have made a mistake in your order, please contact us and we will correct the mistake on our copy of the order.

Bisque Direct supply Paint Your Own Ceramics studios with a large range of bisque products in relatively small volumes per item. Bisque Direct are happy to supply finished work producers to the same volume of each item.
Finished work producers who require large quantities of a particular item may need to pre-order this item along with our main imported container orders. Please call to discuss your requirements. We reserve the right to ammend or reject any order where a high volume (more than 6 cartons) of any one shape is ordered.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Items received in good condition that you decide are not required for any reason can be returned if in their original pacaging in full Box quantites. Returned items need to be received in a condition suitable for re-sale. Return delivery cost to be paid by the customer. A handling fee of £15.00 + VAT will be deducted from your refund or credit.

DELIVERY:

Shipping costs are based on the total weight of your order and delivery method selected.

Pallet Force Pallet and DPD Courier costs are for accessible post codes - Up to zone 3 of our transport companies rate card.

If you think your delivery location is somewhat remote please contact us to confirm the delivery charge.

All bisque orders are best shipped with Pallet Force on a pallet. Bisque Direct will subsidise pallet delivery costs for orders over £300 (shown as Subtotal in the shopping cart). Additional subsidised delivery for orders over £600 and £1000 (both shown as Subtotal in the shopping cart). You will see all delivery options for your location when checking out.

PALLET FORCE PALLET - Order with online payment by 11am and we will aim to have your pallet ready for dispach the same working weekday.
Pallet's are the best way to ship bisque items. Standard Pallet delivery is 2-3 days from day of dispatch. For all standard (excluding Next Day) pallet deliveries Bisque Direct will arrange delivery on a Book In basis. Pallet Force will call you to confirm the day they will deliver. This ensures customers know when the pallet delivery will be arriving. This Book In service however can delay the delivery by a day or two if your telephone is not answered.

Items sent on a pallet are insured and any damage or breakages will be credited on the next order. Please send photographs of all damaged items to [email protected] along with your business name. Delivery charge will not be credited unless all the items received are damaged.

DPD COURIER - 30kg limit per shipment - Order with online payment by 11am and we will aim to have your order dispacted the same working weekday.
All bisque is packed securely, bubble wrapped in a cardboard box. Courier deliveries are a great way to receive small emergency orders. Some items are not recommened for courier orders please look for the DPD crossed out in product images and read all item descriptions. These are generally large items or ones with vulnerable sticking out bits.

DPD Courier will email and text a 1 hour delivery slot time on the day of delivery. Please ensure Bisque Direct have your current email and mobile number if you wish to receive these motifications.

DPD Courier is not the ideal shipping method for fragile items like ceramics. Bisque Direct do not recommend sending bisque by courier but will as long as customers accept that breakages may occur. The courier companies do not guarantee safe delivery and only carry bisque items if Bisque Direct accept that breakages may occur. If breakages occur, Bisque Direct will add an Internal Credit for the value of the broken items to your account. This Internal Credit can be used against your next order. Please note Bisque Direct will not send replacement items only unless customers pay the delivery cost. Bisque Direct will not refund the cost of broken items or the delivery cost. Always ensure you order more than you need incase breakages do occur.

All delivery drop off times are 9am till 6pm Monday to Friday. Please ensure someone is available at the delivery address to receive and sign for your order. If you're unable to receive your order in this time window you must notify Bisque Direct via our "Enter Special Delivery Instructions" box on the checkout page where you choose the delivery service required.. Timed or special deliveries will be quoted according to each individual requirement. Timed or special deliveries must be agreed in writing with Bisque Direct and additional charges paid prior to shipping your order.



Delivery Schedule - We process your order right away. We will normally dispatch your order within 1 to 3 business days depending on size and whether all items are in stock.

Imported bisque items that are out of stock will be notified to you on order acceptance.

You must inform us within 5 working days if the goods are lost or damaged in transit. Please quote your business name in all correspondence. For damaged items please provide a photograph of the items via email to [email protected]

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we can back order for you. You must specifically request that items be put on back order. Back order items will be added to your next order if they are in stock.

Tax Charges - For orders delivered within the UK, 20.0% VAT is added.

For orderes delivered to other EU member states 20.0% VAT is added unless an EU VAT number is supplied.

For EU VAT registered businesses items are delivered VAT free however Bisque Direct must be supplied with a valid EU VAT number prior to issuing an invoice. This will remove VAT from the invoice.


VAT note.
For EU member states outside the UK we do not charge VAT however you will still need to pay VAT to your VAT collection authority. For UK businesses purchasing from other EU states the same applies. VAT is not charged by the supplier but must be paid to the UK Customs and Excise (VAT office) via box 2 on your VAT return. This also applies to business on a flat rate VAT scheme.
VAT is thus an even playing field accross the EU.

Online Security
The credit card numbers you supply us with are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

You may return the items to us in its original packaging and original condition.

Return delivery cost must be covered by yourself.

Original delivery cost will be deducted from your refund unless we are at fault by supplying incorrect or faulty goods.

If you need to reach us, please email Bisque Direct using the link on the store home page, alternatively, you can call on 01256 477 144 (International prefix 00 44) or write to us at Unit 2, Coronation Road Basingstoke Hampshire RG21 4HA United Kingdom

Privacy Policy

Bisque Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site's functionality. They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option during checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser's Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


Returns Policy

Any goods returned must be in original packaging and saleable condition.

Bisque Direct is a Busines to Business B2B wholesaler.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

 

Our Brands

 
         Ceramics Cafe Studios

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Never a better time to open a new studio:

With ceramic painting becoming more and more popular each year, there has never been a better time to open up a studio of your own! If you are interested in setting up your own studio or would simply like to know more, please do not hesitate to contact us at [email protected], or give us a call on 00 44 (0)1256 477 144. Here at Bisque Direct we have been running our own paint your own ceramics studios since 1992. Bisque DIrect is not just a wholesaler we are fully committed from bisque manufacture to wrapping finished items at the studio counter for customers to collect.